PRIVACY POLICY
Thank you for visiting Cornelia.com. Cornelia is committed to protecting your privacy.
What Personal Information is Collected
Depending on how you use Cornelia, we may ask you to share personal information with us. Whether you choose to give Cornelia information is completely up to you, but keep in mind that if you withhold information, you may not be able to use some of our services.
When Personal Information is Collected
Cornelia will ask you for information, including some personal information, if you use one of several services:
Becoming a registered user.
In order to register, you need to share some personal information, such as your name and e-mail address. You do not have to be a registered user to visit Cornelia.com's web pages. But, you will have to register if you want to place orders or make full use of our services.
Making a purchase.
When you buy something on Cornelia.com, you have to supply a billing address, phone number, and shipping address. By making a purchase, you become a registered user of Cornelia.com. You can choose to store information needed to make a purchase, such as your shipping and billing addresses in the My Account - Profile page. If you change your mind about storing this information, you can amend or delete it by going to the relevant area of the My Account-Profile page and following the instructions. You can access this section using your registration password.
How Cornelia Protects Your Information
We realize that our customers trust us to protect their personal information. We take that task seriously. We maintain physical, electronic and procedural safeguards to protect your personal information. For example:
We use industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our site. SSL authentication and encryption of the information that you send to us over the Internet help protect your online transaction information from third party interception.
• We urge you to protect your own privacy. We recommend that you do not share your password with anyone or share your password in an unsolicited phone call or e-mail.
Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. This reality is true of all Internet use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.
How Cornelia Uses Your Personal Information
Cornelia collects personal information primarily to make our services more rewarding for you to use. We usually use this information for internal purposes, such as studying our customers' preferences. We may also use your information to contact you for account and promotional purposes.
In the event that another company buys the assets or stock of Cornelia.com, your personal information may then belong to another entity.
Who Views Your Personal Information
Cornelia may share your personal information with companies that perform services for us, such as fulfilling orders, delivering packages, sending postal mail and e-mails, analyzing customer data, providing marketing assistance, processing credit card payments, investigating fraudulent activity, conducting customer surveys, and providing customer service. They have access to personal information needed to perform their functions, but may not disclose your personally identifiable information for other purposes.
Some personal information is stored on servers owned by other companies. Only Cornelia has the right to access this information.
We currently share aggregate information about our customers with advertisers and marketing partners. This information does not identify individual users.
Personal information may be disclosed if required by law.
Cornelia does not currently sell or license personal information. Before selling or licensing your personal information, we will post a notice in this Privacy Policy and on our home page.
At this time, Cornelia does not share any personal information with its affiliates. It is possible that this policy will change in the future. If we do decide to share information with our affiliates, we will post a notice in this Privacy Policy and on our home page.
Making a Purchase
When you buy something on Cornelia.com, you have to supply a billing address, phone number, and shipping address. By making a purchase, you become a registered user of Cornelia.com. You can choose to store information needed to make a purchase, such as shipping and billing addresses in the My Account - Profile page. If you change your mind about storing this information, you can amend or delete it by going to the relevant area of the My Account-Profile page and following the instructions. You can access this section using your registration password.
Children Under 13
You can look at our site, but you cannot make a purchase. You also cannot become a registered user, or use any service that asks for personal information. Our site is not designed for children. We do not wish to collect personal information from children under 13.
This policy is designed to protect children. Federal law requires us to take special steps to safeguard children's privacy.
If you register with us and we discover that you are under 13, we will delete your registration. We will send you a message if we do this. If you are under 13 and want to make a purchase, please ask a parent to place the order for you.
Cookies on Cornelia.com
We collect some anonymous information about how you use the site by setting and accessing cookies on your computer. These cookies track information such as how often you visit our web site, what pages you view, and where you go after you leave the site. The cookies track your computer, not you. They are not connected to any personal information about you.
If you would like to opt out of advertisers' cookies that track anonymous information, click here.
Questions About This Policy
If you have any questions about this Privacy Policy, or the content or practices of our website, you can contact Cornelia directly at:
Cornelia Fifth Avenue
63 Fifth Ave. 8th Floor
NYC NY 10022
RETURNS
Please email orders@cornelia.com with any questions about returns.
Returns and exchanges are accepted on items that are unopened, damaged or contain at least 80% of the original product. All claims should be done within 30 days of purchase and should be sent prepaid. We will do a refund or do an exchange. Pending return approval, all refunds will be given in the same method of original payment. We will credit the value of the merchandise total and any taxes you were charged. Shipping and handling is not refundable.
Merchandise purchased online cannot be returned to the Cornelia Spa.
RETURNS AND EXCHANGES PROCEDURES
1. Before sending out your return/exchange package, please click "Your Account" to log in and locate the appropriate order under "Order History". Scroll down to "Create Return Request", select the items and reasons for the return and click "Create". Click the assigned RMA# to print a return slip.
2. Please write very visibly your RMA # on the outside of the package.
3. Include a copy of the return slip with your package.
4. Pack and securely seal the merchandise in the original package if possible.
5. Address the package to:
ADS
105-107 Stonehurst Court
Northvale, NJ 07647
We have the right to deny a credit if the merchandise returned does not meet our return policy requirements.
|
